Returns & Refunds

Returns within 30 days

You can request a return within 30 calendar days after delivery. We accept new and lightly used items, including defective and non-defective products. You can request a return if you changed your mind. The same conditions apply to sale items. Provide your order number or another record that lets us verify the purchase.

How to request a return

1. Use [store_policy_link slug=”contact” label=”Contact Information”]. Contact customer service before sending anything back. Include your order number, the item, and the reason for return. Customer service is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time (New York).
2. Customer service will send you return instructions and a prepaid shipping label. Send the return to the address printed on the label.
3. Pack the item and its included components, attach the label, and keep the carrier receipt.

Check the size and surface requirements for each accessory. Empty and dry dispensers and include all removable parts.

Return shipping, fees and exchanges

Axverino covers return shipping for approved returns and charges no restocking fee. For an exchange, request the same item or a comparable item through [store_policy_link slug=”contact” label=”Contact Information”]. Exchanges depend on stock.

Refunds for cash-on-delivery orders

We issue approved refunds for paid cash-on-delivery orders by bank transfer. The refund reaches you within 10 calendar days after we receive and inspect your return. We will contact you to arrange a secure way to provide the transfer details. Please keep bank details out of the general contact form. If you cancel an unpaid order, no payment is collected.

Damaged, incorrect or missing items

Contact us with your order number and a description of the problem. Photos of the item or package can help us review it. You can request a written copy of this policy through [store_policy_link slug=”contact” label=”Contact Information”]. Your rights under applicable law continue to apply.

Checking a return or refund

Keep your drop-off receipt and tracking information until your return is resolved. If you need to check an exchange, a return shipment, or an approved refund, contact customer service with your order number and the return tracking number, if available.