Shipping Policy

Where we ship

Axverino offers standard delivery within the United States. See below for the shipping cost, delivery window, and help with an order.

Shipping origin and service

Orders are dispatched from Arlington, TX 76018. Standard delivery is free throughout the United States, with no minimum order amount. Cash on delivery is available at checkout without a separate COD fee.

Processing and transit

• Order processing takes 1–2 business days.
• Standard transit takes 3–5 business days after dispatch.
• Total estimated delivery is 4–7 business days from order placement.

Business days are Monday through Friday, excluding U.S. federal holidays.

Our order cutoff is 5:00 p.m. Eastern Time (New York). Orders placed after the cutoff begin processing on the next business day.

Address updates and shipment issues

Check your address before placing the order. For a correction, a missing delivery, or a damaged shipment, use [store_policy_link slug=”contact” label=”Contact Information”] and include your order number. If we cannot ship on time, we will contact you with your options to accept the revised shipping date or cancel. We refund any payment collected for canceled, unshipped items as required by law.

Delivery questions

If tracking shows that your parcel was delivered but you cannot find it, or you receive a damaged or incomplete shipment, contact customer service with your order number. Keep the packaging and any delivery details that may help us review the issue. Customer service is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time (New York).