FAQ

Where do orders ship from?

Orders ship from within the United States.

How much is shipping?

Standard shipping is free throughout the United States. There is no minimum order value.

When will my order arrive?

Processing takes 1–2 business days. Transit takes 3–5 business days after dispatch. See [store_policy_link slug=”shipping-policy” label=”Shipping Policy”].

What is the order cutoff?

Our order cutoff is 5:00 p.m. Eastern Time (New York). Orders placed after the cutoff begin processing on the next business day.

How do I pay?

Cash on delivery is shown at checkout for eligible orders with no additional fee. See [store_policy_link slug=”payment-policy” label=”Payment Policy”].

How do I request a return?

Use [store_policy_link slug=”contact” label=”Contact Information”] with your order number and item details. Contact us before mailing your return. Customer service will send a prepaid shipping label and return instructions. See [store_policy_link slug=”return-refund-policy” label=”Return & Refund Policy”].

When can I reach customer service?

Our hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time (New York). Visit [store_policy_link slug=”contact” label=”Contact Information”] to email, call, or send a message. For an existing purchase, include your order number.

Can I change or cancel my order?

Contact us promptly with your order number and the change you need. Before dispatch, we can check whether an address correction or cancellation is still possible. If the item has already been delivered, see the [store_policy_link slug=”return-refund-policy” label=”Return & Refund Policy”].

How are paid COD orders refunded?

The refund for an approved paid COD return is sent by bank transfer and reaches you within 10 calendar days after we receive and inspect the return. Customer service will arrange a secure way for you to provide the transfer details.

How do I choose the right item?

Check the size and surface requirements for each accessory.