Privacy Policy

This policy describes how Axverino, the operator of axverino.shop, handles personal information when you browse, order or contact the store.

Information we collect

Checkout collects the name, email, delivery and billing address, order details, and phone number if entered. The contact form collects your name, reply email, optional order number, and message. The site uses session identifiers and receives technical details such as IP address, browser type, and requested pages for store operation and security. Checkout uses cash on delivery and does not ask for card details.

How we use and share information

We use this information to process orders, deliver purchases, respond to requests, handle returns, protect the site and maintain business records. Hosting and technical service providers receive data needed to operate the site. Fulfillment and delivery providers receive order and delivery information needed to handle your shipment. We disclose information when required by law or to address a security issue. Please do not submit card numbers, passwords or identity documents through the contact form.

Order support and COD refunds

If you ask about an order, we may use your order number and contact details to locate it and respond. For an approved refund of a paid COD order, we use the transfer details needed to issue the refund. Customer service will explain how to provide those details securely.

Cookies and third-party requests

Cart and login cookies support store features. Google Fonts receives technical request data when your browser loads the fonts used on our pages. The storefront does not use a separate advertising pixel or cross-site behavioral tracking for its own purposes under its current configuration. The site does not change its essential cart and security functions in response to Do Not Track. Service providers process requests under their own privacy notices. See [store_policy_link slug=”cookie-policy” label=”Cookie Policy”].

Retention and your requests

We retain records for order fulfillment, customer support, security, accounting and applicable legal requirements. To request access, correction or deletion, use [store_policy_link slug=”contact” label=”Contact Information”]. We may verify that the request relates to you or your order before releasing or changing information. Applicable law can require us to keep certain records.

Policy changes

We publish the current policy on this page. If a material change calls for additional notice, we will provide it on the site or contact you as appropriate.

Privacy questions

Email support@axverino.shop or use [store_policy_link slug=”contact” label=”Contact Information”]. Tell us which order or request your question concerns so we can locate the relevant information. Customer service is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time (New York).